Test

System

1

System

• CRM

• 1. Mismatched Expiry Date - #XUW-720-67834 - Fixed April 17, 2024

Customer has renewed from dunning or other state and expiry date has not been updated resulting in customer being unable to use service. A monitoring script has been developed to catch these issues asap in attempts at fixing the issue before the customer is aware.

2.

System

• CRM

• 1. Mismatched Expiry Date - #XUW-720-67834 - Fixed April 17, 2024

Customer has renewed from dunning or other state and expiry date has not been updated resulting in customer being unable to use service. A monitoring script has been developed to catch these issues asap in attempts at fixing the issue before the customer is aware.

2.

System

• CRM

• 1. Mismatched Expiry Date - #XUW-720-67834 - Fixed April 17, 2024

Customer has renewed from dunning or other state and expiry date has not been updated resulting in customer being unable to use service. A monitoring script has been developed to catch these issues asap in attempts at fixing the issue before the customer is aware.

2.